Karnataka, the best e-governed state in South; Delhi tops North, Assam tops East
UP comes in last out of 20 states, after HP, Orissa, Punjab and Rajasthan
Goa has emerged as the best e-governed state in the country followed by Karnataka in a study commissioned by leading IT industry magazine, Dataquest and conducted by market research firm IDC India. Delhi stands third in the ranking while the fourth and fifth place is taken by Gujarat and Andhra Pradesh.
The state having the poorest record in e-governance is Uttar Pradesh. Other laggards are Himachal Pradesh, Orissa, Punjab and Rajasthan, which stood at the last but one place as per this year’s survey results.
Assam, Goa, Delhi, Karnataka best 4 regional e-Governed states
Best e-Governed State Awards have gone to Assam in the East and Goa in the West.
Delhi and Karnataka lead the North and South respectively. The ranking is a part of the e-Governance Satisfaction Study 2006 conducted in 20 states and published by the CyberMedia publication in its March 15 issue.
A survey of the key IT functionaries in 20 Indian states was conducted by IDC India to assess their ICT policy and vision and to understand their priorities for
e-Governance. An evaluation of the effectiveness of IT implementations by various state government departments was done through a survey of 3,033 citizens and business users, with rural and urban areas contributing an equal number.
The states were ranked on citizen satisfaction and e-Readiness of individual states. The ranking took into account three criteria – level of satisfaction of citizens and businesses and e-readiness of the government. The satisfaction of citizens was measured on the ease of interaction, availability and quality of services. The 3-phase study did not take into account states like J&K, Manipur, Mizoram, Meghalaya, Nagaland and Tripura and the Union Territories .
Commenting on the Dataquest-IDC study, Pradeep Gupta, publisher and chairman of CyberMedia said, "This survey of over 3,000 citizens shows that businesses show higher satisfaction with e-Governance initiatives than individual citizens. The track record of successful government-to-business projects is steadily improving, but most states have a very long way to go in citizen services."
Karnataka Tops in Citizen Scorecard
Not surprisingly, residents of the IT nerve centre of India, Karnataka, were the most satisfied with the e-governance services provided by the state government, followed by Goa and Gujarat. Maharashtra and Assam took the fourth and fifth place.
Citizens in Orissa, Rajasthan, Himachal Pradesh, Punjab and Uttar Pradesh (at the bottom) were the least satisfied with the e-governance services in their respective states, the Dataquest study revealed.
Citizens gave the lowest satisfaction score to Punjab for police and security, followed again by Punjab for power utilities.
Businesses also gave thumbs up to Karnataka by ranking it at the top for e-Governance services. Goa and Gujarat took the second and third in this category followed by Andhra Pradesh, and Assam.
5 Northern States Low on Satisfaction In Business Applications
The study found that businesses were least satisfied with the e-Governance services and initiatives taken by Chhattisgarh, Himachal Pradesh, Rajasthan, Uttar Pradesh and Punjab. In services for business organizations, the maximum score has been bagged by Assam for passport services, followed by Gujarat, for power utilities.
Goa , Delhi, AP Top in e-Readiness
E-readiness scores are generally low across the board, clearly indicating that significantly more work needs to be done. The study exhorts states to put in more
e-Governance initiatives in place and to ensure that those initiatives reach the intended beneficiaries. Delivery of benefits to citizens is identified as the key result area for the states.
The top five states in terms of e-readiness are Goa, Delhi, Andhra Pradesh, Uttarakhand and Punjab while the bottom five are Haryana, Jharkhand, UP, Rajasthan and Orissa.
Police, agriculture low on services-wise satisfaction
According to the study business and individuals are satisfied with way IT has made services like education, power utilities, income tax department, passport services, supplies, provisions and business registration more accessible and easier to use.
However, state governments have not used IT to improve services like police, security, agriculture and licenses and permits, which are pain areas, states the study.
Overall, businesses show higher satisfaction with e-Governance initiatives than individual citizens, states the Dataquest study. This is attributed to businesses interacting directly with governments more often than individuals. The state governments are also more focused towards businesses when it comes to e-Governance.
About CyberMedia
CyberMedia is South Asia's first and largest specialty media house, with thirteen publications (including BioSpectrum, Dataquest, PCQuest, Voice&Data and Global Services) in the infotech, telecom, consumer electronics and biotech areas, and is a media value chain including Internet ( www.ciol.com), events and television. The group's media services include market research (IDC India), job board (CyberMedia Dice), content management, multimedia, and media education.
For more details and copy of the listing, please contact:
At Strategic Communications and PR
Sanjiv Kataria
+ 91 98100 48095
sanjiv.kataria@gmail.com
At CyberMedia:
Shivik Gupta
CyberMedia,
Cyber House, B-35, Sec 32,
Gurgaon 122001 India
Ph: +91 124 4031234
shivikg@cybermedia.co.in
or
www.cybermedia.co.in
|
